Executive Team

Charles J. Hooker, III

President and Chief Executive Officer

Mr. Hooker is the President and Chief Executive Officer for Keystone Human Services. Mr. Hooker ensures that the operations and services of the organizations are compatible with and in support of the Board approved Vision, Mission, strategic initiatives and policies. His other responsibilities include strategic planning, supervisor of corporations and agencies, formation and oversight of management boards, fund raising, legislative relations, relations with funding sources and training.

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Jennifer Allison, MA, SPHR, SHRM-SCP

Vice President, Human Resources

Jennifer Allison has held administration, management, consulting and executive positions in private, public and non-profit organizations encompassing over 20 years of experience. She has extensive involvement in employee relations, managing change/organizational transitions, mergers and acquisitions, market trend analysis, leadership development, strategic planning, project management, process improvement, organizational effectiveness, talent acquisition, employee development and retention, problem resolution/mediation, and the design and implementation of performance/compensation/benefit systems.

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Robert J. Baker

Vice President

Robert (Bob) Baker brings over 30 years of diverse administrative experience in health systems and managed care programming to his role at Keystone Human Services. As Chief Executive Officer for Keystone Service Systems, Bob is responsible for the oversight and supervision of Intellectual Disabilities Services, Mental Health Services, Capital Area Head Start, and Susquehanna Service Dogs. Bob is also responsible for developing the KHS subsidiary, Keystone Autism Services.

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Michele Chang

Vice President, Compliance and Corporate Integrity

Michele Chang serves as Keystone Human Services’ Vice President of Compliance and Corporate Integrity. She is an attorney who brings nearly 20 years of experience in managing and directing compliance departments in a variety of hospital and health care settings. She is responsible for the oversight of the corporate compliance program across the organization, functioning as an independent and objective body that reviews and evaluates compliance issues within the organization.

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John Jabour

Chief Information Officer

As Chief Information Officer, John Jabour is responsible for directing the overall information strategy and technology vision for Keystone Human Services.

John has over 20 years of experience with information technology and operations leadership. He has broad experience in all areas of information technology including strategic development and transformation, project management, mergers and acquisitions, enterprise applications, infrastructure, information security, disaster recovery, and business continuity.

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Dr. Kristine Koontz

Vice President, Quality and Clinical Services

Dr. Kristine Koontz brings over 25 years of experience in behavioral and physical health systems to her role at Keystone Human Services. As Vice President of Quality and Clinical services, Dr. Koontz is responsible for oversight and supervision of critical quality and clinical supports across the organization. In addition to her passion for quality management, innovation, and support of evidence-based clinical practices, Kristine has special interest in the areas of behavioral medicine, the translation and application of proven quality management methodologies into clinical contexts, and the development of administrative structures that streamline operational processes, inform and support clinical activities, and evaluate outcomes.

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Charles S. Sweeder, CPA

Executive Vice President

Charles (Chuck) Sweeder serves as the Executive Vice President for Keystone Human Services. In this leadership role, Chuck oversees KHS’s financial operations, safety program, and Key Human Services. He is responsible for developing financial plans and forecasts to meet the operating and strategic needs of the organization, as well as leading the strategic development and implementation of initiatives in the fiscal operations and internal policy development of Keystone.

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Laura Tieman

Vice President Business Development

Laura Tieman is the Vice President of Business Development and brings almost 30 years of human services experience to her work. Laura has demonstrated success in the areas of strategic planning, expansion of services, developing innovative new service models, consulting, project management, and routine oversight of programs and operations. She leads mission-driven growth and expansion efforts, building on the work of creating inclusive communities and changing lives.

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Kristopher Weaver

Vice President, Development

Kristopher (Kris) Weaver brings extensive experience in development, sales, and financing to his role as Vice President of Development for Keystone Human Services. He is responsible for creating and implementing Keystone’s development plan, including designing, developing, and directing community-based development programs, and overseeing fundraising strategies and events, donor development, and capital campaigns. He also has oversight of Keystone’s digital communications, ensuring consistent messaging that aligns with our mission through all communications channels.

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Dennis W. Felty

Founding President

Dennis Felty has been in a leadership role of the community mental health and intellectual disability movement since 1968. He was a co-founder of Keystone Human Services in 1972 and served as its President until November 2016, at which time Dennis transitioned to his role as Founding President and continues to support KHS through his board service and as a consultant to KHS’s President. Dennis’ vision and leadership has been instrumental in developing KHS into a nonprofit organization that is committed to helping people with disabilities become valued and contributing members of the community.

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