Keystone Institute

Ideas that Matter

Keystone Institute provides education, consultation, and opportunities for exploration around some of the most important questions surrounding the work of being in service to people with disability in our society today.

Keystone Human Services founded Keystone Institute to preserve, teach, and share the values and core principles of our vision of an inclusive world. The Institute provides extensive national and international education and consultation in the areas of deinstitutionalization, creating responsive community supports, Social Role Valorization, and respectful individualized planning.

Education Opportunities

Our extensive and sequential education opportunities build on ideas associated with helping people to have rich and full lives. We bring these ideas to people directly associated with KHS (employees, family members, people served) and our community, other service organizations, and stakeholders in the work of promoting equity, inclusion, and full participation for people with disabilities and other devalued conditions.

We work to prepare people to take on roles of responsibility and leadership in the work of promoting the well-being, contribution, and social value of those who live on the margins of society.

Explore Education Opportunities

Deepen your understanding of your work. We provide engaging workshops and education opportunities throughout the year designed to challenge you and encourage you to think deeply about what it means to serve others.

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International Social Role Valorization Association

With Social Role Valorization (SRV) at the heart of our mission, Keystone Human Services has taken a leadership role in teaching and promoting the concepts of SRV so people with disability have access to the good things in life. KHS is a founding member of the International Social Role Valorization Association.

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Social Role Valorization
Person Directed Planning Education and Consultation
Implementation Coaching Projects
Resource Library

The theory of Social Role Valorization (SRV) and its predecessor idea, the Principle of Normalization, was first brought to North America and developed in the early 1970s by Dr. Wolf Wolfensberger. At the time, inhuman conditions prevailed in North American institutions, where many thousands of people with disability were segregated, congregated, abused, and imprisoned. Normalization, and later Social Role Valorization, informed and impassioned a generation of architects of the community system as they envisioned a community in which people with disability could experience freedom, dignity, and the opportunity to experience ”the good things in life.”

SRV is a social theory that examines and helps us understand the process of social devaluation. How do people come to be at the bottom of the social ladder, and what are the predictable “bad things” likely to come their way once they lose value within the society? These “bad things” have been descriptively called the “wounds” of social devaluation and are inflicted on devalued people relentlessly, systematically, and often unconsciously. They include such experiences as being profoundly rejected, being thrust into negatives roles such as “eternal child” or “menace” or “object of pity,” being stigmatized by the attachment of devastating imagery, being distanced and segregated from society, and many other hurtful and damaging experiences. Because this process of wounding is at odds with the professed social and religious values of our society, there is very low awareness and consciousness about it, and it is often even perpetrated by human services intended to help people.

Social Role Valorization then poses the question, “If we want good things to happen in the lives of marginalized people, what can be done?” SRV states that the good things in life that we all strive to have, such as freely-given relationships, belonging, a good reputation, contribution, and personal growth, tend to come to people who have many positively valued social roles, such as neighbor, student, citizen, family member, etc. If we can assist people to move into valued roles, we increase the likelihood that people will have access to these good things. The framework of Social Role Valorization is taught through ten themes:

  • Power of Unconsciousness
  • Imagery
  • Positive Compensation for Disadvantage
  • Role Circularity
  • Developmental Model
  • Model Coherency
  • Social Integration
  • Interpersonal Identification
  • Imitation
  • Mindsets

Today, Social Role Valorization remains highly relevant and useful within all fields working to make things better for marginalized and oppressed people. Understanding the societal forces of devaluation and how to effectively work toward a full, rich meaningful life alongside people equips us to work for real change in the world.

Explore Social Role Valorization through Keystone Institute’s Events and Workshops

Keystone Human Services has cultivated SRV leaders to continue to build a community of practice and assist others to learn about and use Social Role Valorization.

Person Directed Planning is an exciting, solution-seeking planning process that unites people around a person, family, team, or issue to help create a vision of a desirable day and future. The process develops concrete steps to move closer to that vision while building connections within the community.

A meaningful daily life and future do not need to be predetermined by current circumstances. Instead, people can and should direct their lives, defend their rights, and be included in all society has to offer.

Powerful Tools for Change

The Person Directed Planning Process uses a variety of vibrant, interactive tools and skilled facilitation. Each tool has unique distinctions, and a skilled facilitator can guide a person, family, or group in deciding which tool would assist them in their planning to develop meaningful futures and valued social roles for people and organizations.


  • Facilitating the inclusion of a child with a disability into a typical classroom and establishing support
  • Discovering the meaning of home for a person and assisting that person to create the circumstances necessary to achieve that dream
  • Graduating from high school and planning for college
  • Determining career goals and direction for a new job or job change
  • Expanding valued social roles
  • Getting “unstuck” from day to day life experiences
  • Exploring and developing a vision that uses interests, gifts, and talents
  • Building a person directed team
  • Planning a personal or professional lifestyle

For more information, email Pam Seetoo at [email protected].

Implementation Coaching Projects focus on strengthening KHS’s common values within the workforce, assisting teams to implement good supports, and sharing the successes and challenges of our work.

We offer assistance and coaching to specific teams and work groups to connect the people they serve with typical people in valued roles in their local community. Keystone Institute faculty offers mentoring and teaching support in community mapping, person-directed methods, and Social Role Valorization in individualized and integrated ways.

Projects are designed in tandem with regional and area leadership. Work teams interested in pursuing implementation projects should discuss them with their leadership and contact Pamela Seetoo at [email protected].

Keystone Institute has an extensive library of books, videos, and periodicals on topics related to disability, community, Social Role Valorization, and Person-Directed Planning, including some hard-to-find titles, many historically important authors, and popular films. We are constantly acquiring new and interesting materials.

We would love to help connect you with the resources you need. Faculty can make recommendations if you have a specific area you are researching. You can borrow items by visiting our office at 3700 Vartan Way, Harrisburg, PA 17110. We also loan books through the mail. Please contact us to use the library.

View the Library Collection

Meet the Faculty of the Keystone Institute

Powerful and Enduring Ideas

Since Keystone Human Services’ inception in 1972, powerful and enduring ideas have shaped our commitment to helping vulnerable and marginalized people to take their rightful place in our society and have access to the “good things” of life—things like belonging, acceptance, freely-given relationships, true home, valued work, and an ability to develop and contribute their gifts to the world.

The concepts and principles of Social Role Valorization, social and economic justice, individual autonomy and freedom, natural supports, highly individualized and flexible support, and the developmental model have been enduring concepts interwoven into the fabric of our organization.

Read the Blog: On Being of Service